Terms & Conditions

Please read Authentic’s terms and conditions carefully before using this website. By accessing the Authentic website, you agree to be legally bound by these terms and conditions as they may be altered/amended from time to time (any changes will be posted on the website).

If you have any questions that do not appear to be covered in these terms and conditions, please email info@authenticuppermill.com explaining your concerns.

The Authentic website and its contents are controlled, updated and monitored by Authentic.

If you have encountered any problems or you would like to speak to us with regards to a complaint, please email us at info@authenticuppermill.com and we will endeavour to contact you within 72 hours.

General Information

Authentic reserves the right to make changes and/or amendments to any of its products and specifications at any time. Any updates/amendments/price changes which take place overwrite and replace the previous information, whether it was displayed or not.

Ordering from Authentic

Orders will only be accepted from persons who are over the age of 18 and in the United Kingdom.

All orders which are placed via Authentic are subject to acceptance and availability. All efforts are and will be made to ensure that the website is an accurate reflection of stock availability, should an issue arise whereby an item is ordered yet found to be later out of stock Authentic will issue a full refund if an alternative item cannot be agreed upon. It is the responsibility of you, the purchaser, to provide Authentic with a valid email address/contact number so that we can liaise with you directly.

Any orders received will be treated as an offer to purchase the goods or services from Authentic and we have the right to reject such offers at any time prior to acceptance.

You, as the purchaser are responsible for ensuring that all details entered into the ordering system are correct and accurate. In order to finalise your order all of the relevant information must be entered into the order system.

You, as the purchaser must acknowledge that any automated acknowledgment of your order that you may receive from Authentic will not amount to our acceptance of your offer to purchase goods or services advertised on the website.

The conclusion of a contract between you and us (Authentic) will take place when we accept your order by (A) debiting your credit or debit card (or other means of payment ), or (B) shipping the goods to you or beginning to deliver the services to you, whichever comes first .

Authentic will take every reasonable precaution to ensure that the details of every order and payment are kept secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

We (Authentic) are entitled to refuse any order placed by you or any person on your behalf and we will not be required to provide an explanation.


All prices detailed on the Authentic site are inclusive of VAT (where applicable based upon the individual item). All prices shown on the site are correct and current at the time at which the information was inputted. Prices on the Authentic site are detailed in Pound Sterling denomination.

All payments must be made via a major Credit/Debit card, Bank Transfer or Cheque, as per the requirements at checkout.

On placing your order, you, the buyer, consent to making the relevant payment, which will ultimately be charged to your Credit/Debit/PayPal/Bank account. After making payment you, the buyer, will receive an electronic receipt will be sent to the email account provided by you, the buyer.

Please note that authorisation checks are carried out when receiving orders payed for via Credit/Debit cards. If any issues arise from these checks then we will endeavour to contact you in an attempt to resolve the issue in question.

If an item or service on the Authentic website has been advertised incorrectly, we will endeavour to contact you, the buyer, to see if you wish to proceed with the sale based upon the correct price/description. If you, the buyer, does not wish to proceed given the new price/description then you will be given a full refund of monies paid with regards to this specific transaction.

Please note that Authentic is not obliged to supply products or services at the incorrect price or based on an incorrect description.

Delivery of Orders

Authentic will post goods by Royal Mail or courier. Authentic accepts no responsibility for orders which have been sent to the wrong address due to an error by the you, the buyer, during the checking out procedure.

You, the buyer, will become the owner of goods you have ordered when they have been paid for and delivered to you.

Please note that all delivery dates provided by Authentic are only estimates and we shall not be held liable for any delays which take place whilst getting the goods to you, the buyer.

Delivery costs are as per the shipping page.

Proper Law of Contract

The laws of England shall be proper laws of the contract unless otherwise agreed in writing.

For detailed information on Shipping, Returns & our Privacy Policy please visit the following pages –

Returns Policy
Privacy Policy