Returns Policy
Should you wish to return an item/order you have 14 days in which to do this. To carry out a refund/exchange please contact info@authenticuppermill.com for information on how to do this.
Please note that the customer must pay all costs associated with the return of the item(s) unless instructed otherwise by a member of the Authentic team.
Please remember that you, as the customer, are liable for the safe return of your parcel until it arrives back at Authentic. We strongly recommend sending returns via recorded delivery, giving you the peace of mind that your parcel will actually reach us.
Refunds are re-charged against the payment method used when placing the order originally. On receiving your returned item(s) Authentic will begin processing your refund, the funds will take 3-5 working days to reappear in your account.
Guidelines Surrounding Returned and Exchanged Items
Please note that under certain circumstances we have the right to refuse a return/exchange. In order to avoid any confusion and upset please consult the following list which details circumstances in which we cannot accept the items back for return/exchange.
- We cannot accept items for return/exchange that have clearly been mistreated by you.
- We cannot accept items for return/exchange that have been washed or dry cleaned.
- We cannot accept items for return/exchange that have been exposed to/ and or are covered in human/animal hair.
- We cannot accept items for return/exchange that have been exposed to /and or smell of perfume /aftershave /deodorant /body odour / or smoke.
Cancelled Orders
As per the regulations detailed under the Consumer Contracts Regulations act (formerly Distance Selling Regulations, 2014) you have the right to cancel your Authentic order for a full refund.
To cancel your order simply email info@authenticuppermill.com and we will endeavour to cancel it prior to it being shipped to you. If you wish to cancel your order after it has been shipped / you are already in possession of your order then you must email us at info@authenticuppermill.com within 14 days of the day after you receive the goods. Please note that if your order has already been processed and shipped, you will be liable for returning the order.
If you receive a damaged item please contact us immediately, please do not return your item without making us aware of the issue.